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Frequently Asked Questions
  1. Why shop at COSME-DE.COM?
    COSME-DE.COM offers a great variety of skincare and cosmetic products from all over the world with competitive prices, plus many exciting promotion campaigns to save your money. One of the best things we provide is FREE local (Hong Kong) and international shipping regardless of order size and a 30-day money back guarantee for returning your products with no extra charge.

    We provide a safe and secure payment platform, and strive to provide you the best service so that you can enjoy an easy and comfortable online shopping.



  2. Do I need to register before buying?
    Yes! We highly recommend that you register and activate your account before checking out your shopping cart in order to enjoy our exclusive offers and promotions and have full access to My Account.

    We also provide an option of quick first time purchase for you to try our service:

    • Only email address and password (you will be asked to set one at Checkout) would be required to complete the order.

    • If you are satisfied with our service and want to come back to purchase, you will need to activate your account with the verification email sent to you within 30 days.

    • You can also become our member and login directly with our partner sites to save time on the registration process. For more details, please click here.




  3. How to search a brand or a product?
    Brand: To see the brand list, leave "Enter keyword or item no." blank and keep "All brands" on the right, then click the search button, you will be brought to the brand list. If you are looking for a particular brand, change "All brands" to the brand you are looking for with the pulldown menu, and click search, you will be brought to that brand's page.

    You may also choose the brand you are looking for with "Shop by Brand" (bottom of each page), a full list of brands which COSME-DE.COM carries are listed alphabetically.

    Products: Type in the keyword (e.g. Hydra Zen) or item no. (e.g. ALN0100131-000-00) in the product search box (top left hand corner of each page), the matching result will appear on the screen. Then you can refine your search by Category (left hand side), by Brand (on top) or sort the price in ascending or descending order.

    Category: Don't know exactly what you need or just want to look around? We have put thousands of cosmetic products into easy-to-browse groups and included links to them on the top navigator of each page. When the search result appears, you can refine the results by Category (left hand side). (e.g. Skincare > Moisturizers > Whitening... etc.)

    New: Check out the new arrivals with "What's New" on the front page. New items are also marked with "New" tag. From time to time, we bring you new items to enhance your shopping experience, so come back often!



  4. Can I save my shopping cart items for later?
    Yes. Your shopping cart items are saved for 30 days (according to the last updated date) when you have added an item into cart but exit COSME-DE.COM without processing to checkout. When you back to continue the shopping by using the same computer as before, your shopping cart items will be automatically restored.



  5. Are all your products fresh and genuine?
    Yes. Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same – a genuine product produced by the same manufacturer.

    Freshness is also 100% guaranteed. We keep all our stocks in a temperature-controlled environment prior to shipping and the products are subject to regular quality control inspection.

    So just relax, shop and enjoy, we have implemented all the necessary measurements to enable you to have a great shopping experience!



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2013.04.01COSME-DE.COM proudly launched AU shopping site
2013.02.04Delay of shipping time in China during Chinese New Year
2012.12.27Suspension of order dispatching for inventory taking
2012.12.03COSME-DE.COM proudly launches HK shopping site
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Welcome International Customers
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COSME-DE.COM offers FREE worldwide shipping on every order!

Simply click to select the country / region to which you would like to ship your order, and your preferred currency below:

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    all prices in AUD
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