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Need Help > Returns & Refunds > Frequently Asked Questions
Frequently Asked Questions
  1. Can I return an item?
    Yes. At COSME-DE.COM, we aim at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. If, for any reasons, you purchase any of our products that is not pleasing to you, you may return them for a full 100% money back guarantee.

    You may return the products within 30 days of your purchase (counting from the dispatch date on the order dispatch notification email). Please contact COSME-DE.COM for the return order number and procedures before sending. We respectfully request that you include the delivery note with the return for our record.

    All products need to remain unopened in order to be eligible as return, COSME-DE.COM reserves the rights to refuse any items as return under the following conditions:
    • any opened or broken products
    • any promotion and best value items
    • Products listed as non-refundable/exchangeable
    • after 30 days from the shipping date

    The refund will only be credited to the account used for the original purchase, and we will not bear the cost of the return shipping.



  2. Can I exchange an item?
    Currently, we do not offer exchange of items. Alternatively, you can return the purchased item and place a new order. Please contact COSME-DE.COM for the return order number and procedures before sending. Please note that we will not bear the return shipping cost.



  3. What do I do if the item is damaged when I receive it?
    We double-check all orders before we ship them, but it might get damaged during the shipping process. If this happens, you can return the product with the delivery note back to us, please contact COSME-DE.COM for the return order number and procedures before sending. We will then make a refund to the account used for the original purchase.



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