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Terms and Conditions > Shipping > Tax and duty
Tax and duty
The "total" amount displayed at checkout is not inclusive of any tax and duty. Some geographic location may require receiver to pay extra for clearance and/or duty. We regret that we have no control over customs regulation. For further details, please contact your local customs authority.

If any return is caused, please refer to details listed in "Undeliverable package" in the help section. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.



NOTE: China Customs has posted a new Inward/Outward Personal Postal Articles on 1st September, 2010. Please click here for details.

The recipient may be required to pay an additional charge for customs clearance and/or duty (if applicable) at the destination country. All these additional charges must be borne by the recipient.

We regret that we have no control over these charges and cannot predict what they may be. For further details, please contact your local customs authority. If any return is caused, please refer to details listed in "Undeliverable package" in the help section. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.



VAT Reimbursement* - Special arrangement

In case you were asked by your local customs authority to pay for VAT or Tax, please let us know and we will gladly reimburse you for the VAT/Tax paid. We hope this special arrangement can provide you with a better shopping experience. Please note this arrangement is on good-will basis and will not be treated as refund request. For information on our refund policy, please click here。

* Please note this special arrangement is not available for orders shipped to China, Australia, Japan, Singapore and Brazil.

Procedure to request reimbursement for customs or VAT charges
  1. Please prepare the following information
    i. Order number
    ii. Amount paid
    iii. Date customs duty was paid
    iv. Copy of customs receipt

  2. Please click here to contact our customer service representative to apply and provide the above listed items.

Please note that we cannot accept application if the purchase was dispatched over 2 months.
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2018.09.07Suspension of Delivery to Hokkaido
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