The "total" amount displayed at checkout is not inclusive of any tax and duty. Some geographic location may require receiver to pay extra for clearance and/or duty. We regret that we have no control over customs regulation. For further details, please contact your local customs authority.
The recipient may be required to pay an additional charge for customs clearance and/or duty (if applicable) at the destination country. All these additional charges must be borne by the recipient.
In case you were asked by your local customs authority to pay for VAT or Tax, please let us know and we will gladly reimburse you for the VAT/Tax paid. We hope this special arrangement can provide you with a better shopping experience. Please note this arrangement is on good-will basis and will not be treated as refund request. For information on our refund policy, please click here。
* Please note this special arrangement is not available for orders shipped to China, Australia, Japan, Singapore and Brazil.
Procedure to request reimbursement for customs or VAT charges
Please prepare the following information
i. Order number
ii. Amount paid
iii. Date customs duty was paid
iv. Copy of customs receipt
Please click here to contact our customer service representative to apply and provide the above listed items.
Please note that we cannot accept application if the purchase was dispatched over 2 months.